Delivery Terms and Conditions

We can deliver goods to destinations within the UK only.

Orders placed from within the Loughborough area (postcodes beginning LE11) are subject to free delivery. Orders will be received within 1-3 days of placing the order, subject to stock.

 Orders placed from anywhere else within the UK:

Orders under £70: £4.00 delivery charge

Orders of/over £70: Free

 

Delivery charges are added to your basket prior to making payment by credit card. If you order by phone, you will be notified of the delivery charge prior to purchase.

We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote for that item, please contact us by telephone or email.

Unsuccessful Deliveries

If, for any reason your delivery is unsuccessful, then please contact us by phone or email.

We have a very high level of customer service and will do anything within our powers to ensure you receive your orders on time and to a convenient location.

Cancellations

In the unlikely event you wish to cancel your order once it has been dispatched your card would be refunded once we have received the goods back un-tampered. For orders that have been dispatched your card will be refunded minus a charge of £4 for delivery.

Returns

We endeavour to supply only the highest quality product and believe you will be delighted with your purchase. However, if you are unhappy with the product in anyway it can be returned to us within 14 days from the date of purchase following the steps outlined below. We aim to keep the process as simple as possible.

If you return the product in its original condition including tags & packaging, we will refund you any money which you have paid us for that product, or provide with you with a same cost alternative if required. All you pay for is the return postage of the goods.

If you return an item to us that is faulty, or you did not order, or for any other reason which is our fault, we will also pay you the cost of the return postage. If this happens, please contact us first and we will let you know how you should send the item to us.

BUSN
Loughborough Innovation Centre
Epinal Way
Loughborough
Leicestershire
LE11 3EH